S: Thank for calling XXXXX, this is YYYYY speaking, how can I help you?
J: Hi, I would like to ask if you have any afternoon tea set during weekdays?
S: Yes we do, we have afternoon tea set from 3 to 5pm during the weekdays.
J: Is the outdoor terrance available during the afternoon tea period?
S: It is if weather permit ...
J: Great! How about reservation? Do I need advance booking?
S: [pauses] ... business is sort of slow nowadays ... so no need to book in advance ....
J: OOOKKK .... thanks!
I am sure you can spot the concern I have in regards to basic communication skills. The use of words in both Chinese or English is of utmost importance not just in the F&B industry but in any situation or human interaction. One simple tip (personal tip of course) is to think before you speak and treat yourself as the person at the other end of the conversation. It is not that difficult is it?